Terms and Conditions for Traviators TEC LLC FZCO
These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, traviators.com accessible at traviators.com.
These Terms will be applied fully and affect to your use of this Website, domain, subdomains and all portals accessible via this website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
If you continue to use this website after reading this page you are agreeing to our terms and conditions as detailed. If you do not agree to be bound by these terms and conditions you must not use the website to book flight tickets or confirm hotel reservations.
By continuing to use the website you confirm that you are old enough to enter into legal contracts and be bound by them and that you understand you will be responsible for all payments you commit to, when booking from this website.
The term “traviators” or “us” or “we” or “our” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
Intellectual Property Rights
Other than the content you own, under these Terms, Traviators TEC and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted limited license only for purposes of viewing the material contained on this Website.
Our “traviators” responsibilities:
. To act as an agent between you and the service provider.
. To ensure that all parties have the relevant information and to ensure that all parties have confirmed agreement about the service to be provided
. We are not responsible for the operation of the 3rd party service.
. Providing accurate information as required
. Making full payment for the service
. Being aware of terms of service, including cancellation, of all the suppliers to an agreement
. Complying with all security and travel regulations, including carrying valid travel documents
For your transaction, your card may be charged by Rehlat or the service provider (airline, hotel, car rental, ground transfers, … etc).
This website has been written to provide you with general information only. We can and will alter the content of the website without notice. By using the website you agree to accept that we do not have any liability for any inaccuracies, omissions or errors in the content and you alone are responsible for deciding if our services are suitable for your purposes.
By making use of any information on this website you are accepting that you do so entirely at your own risk and we cannot be held liable. It is your own responsibility to make sure that any services or information available through this website meet your specific requirements.
This website and its content are owned by or licensed to us. This includes, but is not limited to, the content, design, and graphics. You cannot copy any part of this website except as specified in the copyright notice which is part of our terms and conditions.
The use of a trademark in this website, which is not the property of, or licensed to Traviators, is individually acknowledged on the website.
This website may include links to other websites. These links are provided to help you and not because we endorse any particular website. The content of these 3rd party websites is the responsibility of the relevant 3rd party and we cannot be held to account for anything that they contain.
If you use this website in any way that is not authorised by us we may make a claim for damages and report you for a criminal offence.
In settling any dispute that may arise from this website and your use of it, we will adhere to the laws and judicial system of the UAE.
Traviators will not deal or provide any services or products to any OFAC sanctioned countries in compliance with the law of the UAE.
The United Arab Emirates is Traviators’s country of domicile.
We accept payments online using Visa and Mastercard Credit / Debit card. If “Credit Card Online” is selected as the payment methods then the details on the Customer’s ID (Card Holder’s ID) should exactly match that of the credit card used to make the purchase.
In case of technical glitches, Traviators would be collecting the difference amount for ticket issued. The difference amount would be confirmed by our support team.
Please Note: There may be foreign exchange rates added during final payment. This may happen due to different currency payment usage. Please check with your bank on Foreign Exchange (FX) rates, as they are updated daily.
If you are travelling to a destination that requires a visa, it would be your responsibility to obtain the same. Traviators would not be responsible for visa requirements.
If you are travelling to an international location, please do keep a check on your passport validity and the country’s requirements (specific if any). You can get more information on the passport, visa, and other travel requirements at the embassy of the country or countries you will be travelling to.
The fares quoted on Traviators may not include the individual charges such as departure taxes, airport taxes, passenger service charges, and other fees imposed by the arrival/departure airport. For such instances, you will be required to pay the fees directly to the charging authorities.
Travel, health, and other required insurance policies have to be taken care of by the guest. Traviators would not be responsible for this and neither would be able to assist on the procedure.
User’s Online Payments
We charge a convenience fee on all bookings and cancellations. In case of cancellation of booking, convenience fee on booking is non-refundable. “Convenience Fees” means booking fees, cancellation fees, reschedule fees, or any other fees charged by the Company for providing service as applicable. You shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the services of the Company. In case, there is a short charging by the Company for listing, services or convenience fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion. Any refunds arising from any transactions with the Company due to any cancellation of the Lock or any reason whatsoever shall be processed by Company in the same bank account or debit or credit card used by the User to make the payment at the time of booking.
Foreign Exchange Rate Disclaimer
Foreign exchange is the exchange of one currency for another. The word also implies to the conversion of one currency into another currency.
The Foreign Exchange (FX) rates are updated on a regular basis depending on various factors. You can contact your bank to know more about Foreign Exchange (FX) rates.
Please note that, the Foreign Exchange (FX) charges are involved both while you book on Rehlat and also affects the refund amount.
For eg: If you have booked in AED currency and have used a bank card with USD currency, then there would be Foreign Exchange (FX) rates involved to convert the currency from USD to AED . This difference would reflect while booking and also when refund is processed.
For most international flights, the check in opens 3 hours before while for domestic flights, the check in opens 2 hours before scheduled flight departure. Please check the updated information on concerned website. Infants should have valid documents to prove their age. Please note that guests are considered infants, if and only if they are less than two years old.
For most hotels, hotel apartments, serviced apartments and lodges, the check-in is usually at 3:00PM and checkout is usually by 12:00noon.
You need to carry appropriate travel documents like valid Passport, visa, health documents, insurance, immigration clearance etc. as required. Traviators would not be responsible for any issues related to documents (invalid or inappropriate travel documents).
Booking Amendments or Changes:
Every booking made on Traviators may have some amendment charges involved which would be charged as per the directive by the airline, hotel or car hire provider. The charges may vary by flight and booking class.
In addition to the airline’s amendment charges, Traviators has an amendment fee which varies by airline, flight, and booking.
All changes should be done at least 72 hrs prior to the departure date. The time duration varies from airline to airline. Please check with customer support for accurate information. Same applies to hotels.
Please note that certain airlines/hotels do not allow changes before specific hours of travel and may consider it as a “No Show”. If the airline marks a ticket as a “No Show”, there may be chances of no refund.
Traviators allows its customers to cancel their bookings. However, every booking done on Traviators is subject to cancellation charges charged by the airline/hotel and Traviators itself. The cancellation charges vary as per the airline, booking, and flights.
Flights booked under promotions, deals, or offers are in certain circumstances cannot be cancelled and are non-refundable too. Please read through the terms and conditions of the deal/offer/promotion.
If you have completed your online/phone/or any online/offline check in procedure, Traviators will not be able to process the refund. The customer has to contact the concern airline’s customer support for further procedure.
For customer raising refund requests, can do so by drop an email to customercare@Traviators.com with booking details for further action.
Processing times for refund varies for every booking and shall be done at the earliest on receipt of the request.
Refund for partially utilized tickets (for eg:- ticket booked for round trip but used for just one way) may take longer.
The refund amount will be credited back to the same account from where the payment was made. For example, if you have used a credit card, Traviators will make an appropriate charge reversal and if it’s a debit card, the amount will be credited. The cancellation charges would be levied as per policy.
Please note that, the bank may deduct the Foreign Exchange (FX) charges as applicable. For eg: If you have booked in KWD currency and have used a bank card with SAR currency, then there would be Foreign Exchange (FX) rates involved to convert the currency from SAR to KWD . The Foreign Exchange (FX) rates are updated daily and are derived from official sources. Contact your bank to know more about Foreign Exchange (FX) rates charges.
Traviators provides online travel solution which offers easy and convenient access to reservations in both English . Traviators shall be in a position to process customer refunds against flight tickets and hotel booked only if the same have been refunded by the respective airline/hotel. In the circumstances wherein an airline/hotel discontinues its operations, Traviators will not be accountable for the same and a decision on the refunds will be taken as per the airline’s/hotel’s stance and statement.
Traviators aims to make the bookings safe, simple, and hassle free and hence reviews every booking done. For bookings, wherein we receive an apprehension from concern bank/payment service provider, we would mark the booking as suspicious. Our team would be reaching out through the contact details provided to further validate the reservation. On receipt of desired documents, the booking would be removed from suspicious and considered a valid one. On failure of desired response within stipulated time (as mentioned in the mail), Traviators reserves the right to cancel the ticket and levy the desired charges as applicable.
You are specifically restricted from all of the following:
- publishing any Website material in any other media;
- selling, sublicensing and/or otherwise commercializing any Website material;
- publicly performing and/or showing any Website material;
- using this Website in any way that is or may be damaging to this Website;
- using this Website in any way that impacts user access to this Website;
- using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
- engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
- using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being access by you and Traviators may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Traviators a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party’s rights. Traviators reserves the right to remove any of Your Content from this Website at any time without notice.
This Website is provided “as is,” with all faults, and Traviators express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
Limitation of liability
In no event shall Traviators, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Traviators, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
You hereby indemnify to the fullest extent Traviators from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation of Terms
Traviators is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
The Traviators is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
These Terms constitute the entire agreement between Traviators and you in relation to your use of this Website, and supersede all prior agreements and understandings.
Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the UAE, and you submit to the non-exclusive jurisdiction of the UAE and federal courts located in the UAE for the resolution of any disputes.
We have taken great care to provide accurate and up to date information. However due to the nature of our business all details are subjected to frequent and unforeseen changes. The information on our website is mostly based on information provided by the third parties. We cannot guarantee that the information provided is accurate at all times or that all changes will be reported and we cannot therefore be held responsible for errors or changes.
You should always verify the important details before you proceed with your booking. If for any reason you are dissatisfied with our service, please contact email@example.com or call on our customer support. We would be glad to assist and would do everything possible to make your stay and booking at Traviators a memorable one.
General Data Protection Regulation (GDPR)
We are a Data Controller of your information.
- Traviators needs to perform a contract with you
- You have given Traviators permission to do so
- Processing your personal information is in Traviators legitimate interests
- Traviators needs to comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability
- The right to withdraw consent
traviators.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, traviators.com uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Note that traviators.com has no access to or control over these cookies that are used by third-party advertisers.
Third Pary Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
traviators.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Traviators operates the http://traviators.com/ website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the traviators.com website.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.